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Director, Information Security Awareness
Charles Schwab 751 reviews - Phoenix, AZ 85002

Phoenix - AZ, PHX4701A, 4701 E Francisco Dr, 85044-5365
Brian Parker

We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Culture:
Through Clients’ Eyes:

Our Opportunity:
Information Security Risk Management (ISRM) is a part of Corporate Risk Management (CRM) that provides an integrated risk management strategy that supports delivery of predictable financial and operational performance in order to produce successful client and shareholder outcomes. The ISRM team is responsible for the development and maintenance of Schwab's information security program, including the Company's Information Security Policy, which is periodically reviewed and approved by the Board, the creation and execution of the information security strategy, and the implementation of the information security framework. The Information Security Risk (IS) program is managed within the Firm in a centralized manner.

In this role, you will be the leader responsible for designing, implementing, and maintaining one of the most sophisticated information security awareness programs in the industry. You will partner with Schwab’s internal threat intelligence and cyber security teams to identify and prioritize the security threats your program will address. You will then leverage your creative skills to determine achievable human-behavior targets that have game-changing impact on Charles Schwab’s security posture. You’ll develop metrics to measure behavioral change, and implement a program that makes a lasting impact on behavioral drivers of information security.

What you’ll do:
Core responsibilities will include :
Overall program management for the Corporate-wide Information Security Awareness Program

Set and achieve annual strategic goals

Represent the Program for internal and external Charles Schwab stakeholders

Meet or exceed regulatory compliance requirements for security awareness

Produce high-quality reporting and program documentation

Own and maintain the catalogue of information security threats in-scope for the Program

Partner with the Charles Schwab cyber security organization to determine in-scope threats

Decompose in-scope threats into measurable behavioral elements

Determine desirable human performance outcomes / metrics for each element

Design, propose, and execute tactical awareness campaigns based on the threat catalogue

Maintain execution plans for all campaigns and ensure on-time delivery

Develop and maintain program budget ensuring on-budget delivery of campaigns

Manage scope, schedule and cost for campaigns and Program

Ensure closed-loop program by tailoring and executing follow-up actions based on campaigns

Establish, manage, and leverage awareness channels such as digital communications, print media, and live events to maximize security awareness outcomes

Effectively manage vendors as needed to measure and create security awareness outcomes

Develop executive level communications and presentation materials relative to the Program

What you have:
Possesses functional and industry experience; expected to be subject area expert in specific skill set (security awareness), business area or products

Practical knowledge of organizational change management fundamentals, applying skills and competencies in challenging and complex situations (information security awareness)

Professionally qualified or equivalent typically with 12+ years of experience, or equivalent combination of education and experience

Four-Year Degree in Computer Science, Computer Engineering, Management of Information Systems, Information Security, Organizational Change Management, or similar

Work Experience: Minimum of 10 years between information security and information technology

Required Key Skills

Practical understanding of cyber security and risk management fundamentals

Analytical and critical thinking skills

Ability to define strategy and convert into tactical execution plan

Practical understanding of metrics and statistics

Ability to define and develop content for corporate-wide Information Security policies and standards

Organizational skills including coordination amongst various groups in a matrixed environment

Project and program management

Written and verbal communication skills

Computer skills, with in-depth knowledge of Office (Word, Outlook, PowerPoint and Excel)

Interpersonal skills with ability to regularly interact effectively throughout all levels including regular interaction with Schwab executives

Negotiation and influencing skills with various levels of the organization including senior leaders

Outstanding self-motivation / initiative

Able to work and thrive in a fast-paced and dynamic environment

Able to recognize potential issues as they arise and escalate when necessary

Able to work independently, managing multiple tasks simultaneously to a high degree of accuracy

Desired (Preferred) Qualifications:
Prior experience managing: people, projects, and/or programs

Prior experience working at Charles Schwab, a financial services or banking firm

One or more industry-standard information security certifications (e.g. CISSP, CISM, etc.)

What you’ll get:
Comprehensive Compensation and Benefits package

Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts

Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program

Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions

Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab .

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab’s hiring decisions. All other submissions should be performed online.

Job Specifications

Relocation Offered?:

Work Schedule:

English - spoken

Current Licenses / Certifications:

Relevant Work Experience:
IT-Change Management/Release Management-6+ yrs, IT-Communications/Networking-6+ yrs, IT-System Administration-6+ yrs, IT-Management/Technical Project Mgmt-6+ yrs, IT-Mainframe (Systems Prog/App Dev)-6+ yrs, Risk Analysis, IT-Other Specialty Engineering-6+ yrs

Position Located In:
AZ - Phoenix


Job Type:
Full Time

Category: Risk Management

Activation Date: Monday, September 25, 2017

Expiration Date: Thursday, March 1, 2018

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Security Operations Manager
Sunstates Security 172 reviews - Phoenix, AZ 85027

Sunstates Security has an immediate opening for a talented and motivated Security Operations Manager. The ideal candidate will provide leadership to employees and develop and maintain strong relationships with customers. The Security Operations Manager will assist in the administration by:

  • Training, developing and motivating supervisory staff to effectively oversee all day-to-day operations of the site security personnel.
  • Overseeing the employee on- boarding process including new hire interviewing, selection of candidates, training and licensure and new hire paperwork.
  • Training subordinate supervisors on software systems, procedural guidelines, Company policies and enforcing consistency in policy practice.
  • Coordinating operational functions including payroll and billing, accounts receivable aging, staffing, scheduling and personnel issues.
  • Carrying out site assist visits and audits in accordance with the Quality Assurance program.
  • Coordinating with Regional Manager and Vice President of Operations to establish regional goals and objectives and communicate these with branch staff.
  • Working with sales and marketing to identify and development new business opportunities.

The requirements for the Security Operations Manager include:

  • Bachelor’s degree from a four (4) year college or university and three (3) or more years of related experience and supervision, preferably in the security industry.
  • Excellent organizational, leadership, communication and time management skills.
  • Ability to qualify and be issued a security officer license in all areas under command.
  • Computer literacy in MS Office.
  • Valid driver’s license and good driving record.
  • Ability to travel and regularly visit all site locations and surrounding areas.

May perform other duties as assigned by Management and in coordination with the Regional Manager.

Join one of the fastest growing security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments while being recently recognized as one of the top 25 largest security providers in America. At Sunstates Security, we're committed to hiring, developing and retaining a diverse and exceptionally qualified workforce. As a result, our employees are skilled, knowledgeable and dedicated to providing clients with flawless security service and the peace of mind that comes with it.

We work hard to recruit and to retain the best and the brightest people for each client and every site location. We instill in our employees the Sunstates promise to provide a safe, disciplined and friendly work environment with an opportunity for career advancement.

If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

Screenings: Motor Vehicle, Drug Screen, Criminal Background Check

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Regional Director) are invited to join our security team.

We are proud to be an Equal Opportunity Employer and supporter of our military veterans!

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Please review all application instructions before applying to Sunstates Security.

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The Security Operations Manager leads a team protecting Liquid Web’s staff, customers, assets, and reputation. This role is in charge of overseeing the Security Operations staff and as well as strategically positioning the organization in preparation for increasing complexity and emerging threats through best practices and tool optimization. 

As a Security Operations Manager you would:
Manage information security risk identification, mitigation, and acceptance processes in coordination with security operations 

Maintain key information security metrics and reports for both operational managers and corporate executives 

Provide training requirements regarding information security requirements and expectations 

Collaborate with executives, managers, and team members to ensure strategic alignment of departmental goals with business objectives 

Conduct budget analysis and contribute to financial decisions for the department 

Develop, execute, and measure against goals and performance indicators for the department

Work with other teams, managers, and executives to coordinate projects, manage capacity, and optimize performance, reliability and efficiency 

Manage all aspects of the employee life cycle including: recruiting,training, performance improvement, and termination 

Maintain network reputation, providing investigation and analysis of malicious network activity 

Perform forensic analysis of compromised servers, following with remediation and prevention recommendations 

Monitor and Investigate abuse complaints/reputation feeds, and DMCA/trademark copyright violation notification 

Create and maintain information security policies, including technical and administrative policies 

Conduct research on new security technologies and products, both open source and vendor proprietary 

Perform penetration testing, risk assessments, and compliance audits and prepare reports 

System analysis including automated testing using standard tools as well as manual testing of web based applications 

You Have:
A Bachelor's degree in a related field, or comparable combination of education or relative experience 

The Ability to present highly technical and complex information into “simple English” that is consumable by senior leaders, executives, and board of directors 

Outstanding troubleshooting acumen 

Strong knowledge of web hosting and hosting technologies 

The ability to analyze and investigate log files and automated security alerts 

Basic understanding of system, network, and malware analysis 

Strong understanding of commonly utilized communications protocols, particularly OSI L4-L7

Familiarity with security tools including vulnerability scanners and penetration testing frameworks 

Deep understanding of privilege escalation, root compromise, and package verification 

Solid understanding of security principles and practices, including the ability to identify assets and risks, generate threat models, conduct vulnerability assessment and understand risk management 

In-depth knowledge of application security vulnerabilities, testing techniques, and the OWASP framework 

Strong ability to read and understand application code or scripts such php, javascript, bash, python, etc. 

Thorough understanding of PCI and HIPAA compliance guidelines 

Deep comprehension of protocol specific TCP/UDP communications 

5+ years relevant experience 

Security+ or equivalent demonstrable knowledge 

RHCE or equivalent demonstrable knowledge 

CEH or equivalent demonstrable knowledge 

CISSP or equivalent demonstrable knowledge 

Experience working with Risk Assessment Frameworks (NIST) 

Exceptional communication and customer service skills 

Proven ability to maintain project deadlines 

Proven leadership experience 

Working knowledge of departmental budgeting 

We Offer:
100% Employer paid Benefits options - Medical, Dental, Vision, Prescription 

Traditional and Roth 401k with company matching 

Continuous beverage service 

Fun employer-sponsored events 

A collaborative team culture 

Consistent/set work hours 

Challenging non-redundant daily duties 

A voice in how things get done 

Access to ongoing training 

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”. 

Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

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